5 things we learned testing GOV.UK Chat: an AI assistant for government – Inside GOV.UK

sally

‘Over the last 18 months, we’ve run 2 public pilots of GOV.UK Chat, an AI assistant for GOV.UK built at the Government Digital Service (GDS). More than 10,000 users asked 26,000 questions about government services, from tax to benefits to visas. We measured accuracy, reliability, speed, safety and user trust.’

Link: https://insidegovuk.blog.gov.uk/2026/03/16/5-things-we-learned-testing-gov-uk-chat-an-ai-assistant-for-government/